Citibank, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management.
Customer Service 1 - Jakarta (Kelapa Gading)
Customer Service 2 - Jakarta (Sastra Graha)
Description
Major Job Responsibilities
Major Job Responsibilities
- Track performance in meeting service level standards through preparation of MIS reports.
- Assist the Branch Customer Service Manager to provide competent and timely service to clients.
- Work towards higher productivity through preparation of relevant reports.
- Ensure that there is timely follow-up on daily overline reports.
- Ensure credit decision on overdrafts and check purchases are within authorized credit limits.
Management Responsibilities
- An individual contributor
Accountability / Scope / Complexity
- Adhere to corporate procedures and policies (including credit policy related to Branch process).
- Ensures that all transactions processing are complied with the Compliance Policy
Qualifications
- Female / Male
- Min. Bachelor Degree
- Strong in communication skill
- Service oriented
Description
Major Job Responsibilities
- Handle complex inquiries
- Provide transactional processing support for respective product
- Provide creative solutions to reduce errors and to ensure adherence to audit and control policies
- Provide back-up coverage for team members and assist team members during high volume periods
- Utilize technical knowledge in order to deliver quality service and achieve operating efficiency
- Participate in activities related to compliance with procedures and control
- Minimize risk to the bank through increased knowledge of procedural requirements
- Maintain awareness of product changes and system enhancements
- Establish proper check and control through daily review tickets to manage better control, GL monitoring, follow up all outstanding sundries, review report and monitor DCFC.
- Responsible to manage and review the Key and Combination record and Telkee management.
- Carefully and in a timely manner self-assess all branch processes to ensure compliance with policies / regulations and identify / surface issues to be monitored under the Management Awareness Rating System (MARS) while ensuring proactive corrective actions.
Management Responsibilities
- Lead a team of cash service staff
- Motivate, train and supervise team of branch cash support staff to ensure that staff are able to provide competent and timely service to clients
- Maintains an open two-way communication among co-worker, subordinate or superior in order to achieve a conducive working environment
Accountability / Scope / Complexity
- Erroneous decisions affects financial performance of the business
- Accountable for managing operating losses within the established threshold for the respective levels
- Ensures compliance to all Citibank policies/compliance/procedures and other regulatory requirements to protect both bank's and customers assets
Qualifications
- Female / Male
- Min. Bachelor Degree
- Accurate
- work in details
- High Integrity
- Service oriented
Teller 2 - Surabaya (Darmo Park)
Teller 3 - Jakarta (Sastra Graha)
Teller 4 - Jakarta (Sudirman)
Description
Regular
- Bank Draft Transactions: CBP ENCASHMENT, Bank Draft Issuance, TC Sale, Check Collection.
- Bank Charges: Telex Fee, Withdrawal Fee, Closing Account Fee, Collection Fee.
- Card Transactions: Card Payment, Cash Advance.
- Time Deposit: TD transaction debit account and pay cash.
- Transitory Account: Sundry Account Liquidation.
- Cash In/Out: Teller and Teller, Teller and Vault.
- Ensure that teller box is opened under dual control - with supervisor.
- Ensure that cash position opening same as previous cash closing - by doing a bundle counting.
- Ensure that teller activities will be started after teller id is activated by supervisor
- Maintain awareness of the security in customer area as well as in teller area - by monitoring customer queue and adhering the limited teller premises access.
- Ensure that maximum drawer limit for service to customer as per Memo Teller Overnight & Stamp.
- Do the balancing by reconcile the money against the cash position SABRE TELLER proof report.
- If any difference occurred - pass the difference to individual difference account TELLER through DE with appropriate approval.
- Print SABRE TELLER proof transaction report for the day.
- Input individual teller cash position into the SABRE TELLER and print it out.
- Execute the final proofing.
- Follow the required cash count - i.e supervisor cash count or cross cash count with other teller.
- Ensure that individual TELLER box is properly locked under dual control custodian with supervisor
- Ensure that the individual key is saved keeping in dual control tell-key
- Ensure that all tickets, transaction forms and or transaction documents are microfilmed and filed properly
- Review completeness of the tickets, transaction forms and or transaction documents to ensure its compliance with the requirements and input to MIS
- An individual contributor
- Ensures compliance to all Citibank policies/ compliance/ procedures and other regulatory requirements to protect both bank's and customers assets
- Erroneous decisions affects financial performance of the business
- Female/ Male
- Min. Bachelor Degree
- Accurate
- Work in details
- High integrity
- Service oriented
CS1 -- CS2 -- CO -- TL1 -- TL2 -- TL3 -- TL4
